Direct Chat Line
Help your patients connect directly to an on duty staff member that will help guide them.
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There are many benefits to our direct chat line service: the ability to exclusively connect to a guide to always make sure your patients have their time accounted for, live action to answer questions, and a fulfilled purpose are all things your practice will greatly benefit from.
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Benefit #1The chat line service lets you and your patients establish a direct line of communication while they navigate your website and digital features. |
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Benefit #2It also lets your patients easily resolve any problems that may come up during the online process by allowing them to communicate with an actual person. |
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Benefit #3And, it comes with a feature that will display whether someone is able to talk with the patient, how many people are ahead of them in line, and the estimated time it will take. |
Click the button for a demo of how the direct chat line feature would look like from your patients' end.
Disclaimer: The chat line solution will require a person on your end to reply to your patients and will not be automated.
If there is ever a need to take care of medical forms before an appointment or even quick advice, our direct chat line service is a perfect solution. The direct connection this offers from your staff to your patients is an excellent way to exchange questions give assistance in a secure way.
We also have the ability for our chat line to store pre-determined answers to your most asked questions, so you can function even in the case of connectivity issues between your staff and customers or when there is an unavailability of staff while help is needed.
We offer various different options when it comes to this service. This includes the ability to have a voiceover of the text being sent, and send a voice text if needed through the chat to address any emergencies or issues that might come up when trying to contact a patient or being contacted by one.